Brake Service
Brake Service, one of the most important service categories for all players, continues to experience dramatic change across the board. Dealerships are winning the battle for customers in this category. Dealerships increased four points to 52% of market share in 2016, while the Branded Aftermarket category saw another three-point decrease to 16% in 2016, down from 19% in 2015. Quick Lubes remained at 1% market share, and Independent Repair Shops lost four points, dropping to 31% in 2016 from 35% in 2015. In the four-to-seven-year-old category, the Branded Aftermarket channel saw a onepoint increase to 13% in 2016 from 12% in 2015. Dealerships saw a significant increase in the older vehicle category, going to 40% in 2016 from 35% in 2015. Dealerships increased another three points in the four-to-seven-year-old vehicle category, going to 63% in 2016 from 60% in 2015. Independent Repair Shops experienced a steady decline, dropping three points in the newer vehicle category and five points in the older vehicle category. This significant market shift towards dealerships could be due to the growing complexity of brake service and the growing demand from customers for quality parts and service in this category.